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Frequently Asked Questions.
01. The order
Q: How do I place an order?
A: Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.
Q: Can I change or cancel my order after placing it?
A: Please contact us as soon as possible. If your order hasn’t been processed yet, we’ll do our best to accommodate changes or cancellations.
02. Shipment
Q: How long does shipping take?
A: Delivery times vary depending on your location. Typically, orders are shipped within 1–3 business days and arrive within 5–10 business days.
Q: How can I track my shipment?
A: Once your order is shipped, you’ll receive a confirmation email with a tracking number and link to track your package.
04. Returns, exchanges and complaints
Q: What is your return policy?
A: We accept returns within 14 days of delivery. Items must be unused and in their original packaging.
Q: Can I exchange an item?
A: Yes, exchanges are possible if the item is still in stock. Contact us with your order details and what you’d like to exchange.
Q: How do I file a complaint?
A: If you have any issues with your order or product, please reach out to our customer service team. We’re here to help and resolve the issue promptly.